Wednesday, April 11, 2007

If you goof, you've had it

Got this via Seth Godin and I thought I'd share.

If you goof up, it's better to admit that you did and engage in damage control rather than try CYA (Cover Your Ass).

If most blogs are never seen and therefore ineffective as media of complaint, there's always a way to tune existing popular media like ebay to make a complaint.